Shipping & Return Policy

Crooked Crows Return & Exchange Policy Statements

If you have purchased hand crafted products from Crooked Crows that do not meet your expectations, we want to continue to provide you a great experience with our company!

For Crooked Crows hand crafted product returns:

 Gladly accept returns and exchanges

 

Contact me within: 14 days of delivery at info@crookedcrows.com


Ship items back within: 60 days of delivery

We don’t accept cancellations

 

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
    
    

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
This includes all forms of sales: online, market or kiosk sales. 

Please include this exchange form with your return shipment

Please click on this link to download our Return & Exchange Form.

Returns Procedure:

Please send the product(s)* that you are unsatisfied with along with the Return & Exchange Form & the original receipt back to:

Crooked Crows
Attn: Returns Dept.
318 Lilac Dr.
Lochbuie, CO 80603.

Once we receive the package, we will then either issue you a refund,  store credit or an exchange. Return process time is between 7-10 business days after we received your returned product. Crooked Crows recommends customers use USPS to return products with tracking. Customers are responsible for all shipping fees.

*Due to health and safety policies we are unable to accept products that have been opened rather, send an explanation in lieu of product.

Lost Mail Procedure:

If a package has been lost in the mail, we refer our customers to their local post office to find out if they may have kept it for unknown reasons or try and explain why it may be taking so long. Crooked Crows has no control over package delivery after it leaves our production facility. We suggest you select the proper shipping features during checkout to ensure your package arrives safely.

For a limited time only - free shipping on all orders over $15!